Terms of service

Effective Date: 4/6/2025

Welcome to Bold Spark Design & Stationery, destination for creative quality stationery products. Please read these Terms of Service carefully before using our website or purchasing any products from us. By accessing or using our website and making a purchase, you agree to be bound by these Terms of Service.

1. Introduction

These Terms of Service apply to all customers, whether retail or wholesale, who visit our website or make a purchase from Bold Spark Design & Stationery ("we," "our," "us"). By using our site or purchasing products, you agree to comply with these terms.

2. Accounts and Registration

To place an order, you may need to create an account with us. By registering for an account, you agree to:

Provide accurate, current, and complete information.
Maintain the confidentiality of your account details.
Accept responsibility for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account.

3. Product Information

We strive to provide accurate descriptions and images of the products we sell. However, we do not guarantee that product descriptions, images, or other content on our site are completely accurate, reliable, or error-free. Product availability is subject to change, and we reserve the right to limit the quantities of products available for sale.

4. Pricing

Retail Pricing: The prices displayed on our website are the retail prices for consumers purchasing individual items.
Wholesale Pricing: Wholesale prices are available for bulk purchases and are subject to a minimum order requirement. Wholesale pricing may vary based on volume, and you must contact us directly for a quote if you are interested in wholesale purchases.

We reserve the right to change prices at any time without prior notice. In the event of a pricing error, we reserve the right to cancel or modify any order placed at the incorrect price.

5. Orders

Retail Orders: By placing an order, you are offering to purchase the product(s) subject to these Terms of Service. All orders are subject to availability and confirmation of the order price.
Wholesale Orders: Wholesale orders are subject to approval, and pricing may vary based on volume. Please contact us directly for wholesale pricing and to discuss terms.

Once your order is placed, we will send you an order confirmation email. This is not an acceptance of your order, but merely an acknowledgment that we have received it. We will notify you of any issues with your order, such as product unavailability, and may cancel or modify the order as necessary.

6. Payment

We accept various forms of payment, including credit cards, debit cards, PayPal, and other methods available at checkout. Payments must be made in full before orders are processed. For wholesale orders, payment terms may be negotiated on a case-by-case basis.

7. Shipping and Delivery

Retail Orders: Our standard shipping policy applies to all retail orders. Please refer to our [Shipping Policy] for further details on shipping methods, delivery times, and costs.
Wholesale Orders: Shipping for wholesale orders is determined based on the size and destination of the order. Delivery times and shipping costs for wholesale orders may differ from retail orders. Please contact us for specific shipping arrangements.

8. Returns and Refunds

We offer a return and refund policy for both retail and wholesale customers. Please note the following:

Retail Returns: Returns must be made within [X] days of receipt, and products must be in unused, resellable condition. Refunds are processed to the original payment method.
Wholesale Returns: Wholesale returns may be subject to additional conditions, including restocking fees and minimum order quantities. Please contact us directly for returns and exchanges on wholesale orders.

In cases of defective or damaged products, please notify us within 3 days for a replacement or refund.

9. Product Availability and Substitution

While we strive to maintain accurate stock levels, products may be temporarily out of stock. In such cases, we will notify you and offer an alternative product or issue a refund if necessary.

10. Limitation of Liability

Bold Spark Design & Stationery is not responsible for any damages or losses arising from the use of our website, products, or services. We are not liable for any indirect, incidental, or consequential damages, even if we have been advised of the possibility of such damages.

11. Intellectual Property

All content on our website, including product images, logos, text, graphics, and software, is the property of Bold Spark Design & Stationery and is protected by copyright laws. You may not use, reproduce, or distribute any content from our site without our express written permission.

12. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.

13. Wholesale Terms and Conditions

Wholesale orders are subject to approval. Customers must provide relevant business information to qualify for wholesale pricing.
Minimum order quantities (MOQ) may apply for wholesale purchases.
Wholesale orders are processed separately from retail orders and may require additional time for fulfillment and delivery.

For more details about wholesale terms, please contact us at jill@boldspakdesign.com

14. Governing Law

These Terms of Service are governed by the laws of the State of New Hampshire. Any disputes arising from these terms or your use of our services will be resolved in the appropriate courts in Belknap County.

15. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on our website, and the updated terms will take effect immediately upon posting.

If you have any questions about these Terms of Service, please contact us at jill@boldsparkdesign.com

Thank you for choosing Bold Spark Design & Stationery